Vodacom Fibre Relocation Service Pathetic

Vodacom Fibre Service pathetic I notified vodacom on the 15th of March 2021 of my intentions to Relocate on the 1April 2021.I received a couple of emails and a Ref number and also received an email from their contractor(The contractor does not respond to emails).I have since relocated to a new place and its a nightmare because i am working from home and i dont have internet and yet vodacom has already debited my account. I have called their call centre today and i was informed by the lady that it takes at least 30 days to relocate(which is complete nonsense because when i subscribed with them it was very quick.)Can vodacom please ammend this issue urgently or else cancel my contract so that i can look for some other efficient service provider.