Vodacom fibre relocation request poor service

Requested relocation for my fibre from Vodacom Fibre on the 21 September but for some reason my request was only processed on 23 Sept, then they have this shocking provision that it takes 30 days to process relocations. Since i'm literally relocation to a complex 5km away, I didnt expect that they would it actually take 30 days. Its day 29, everytime i call the call center I get told something new and then I get an sms saying my service request is closed, when it is not! I have been waiting for someone to contact me for the last 3 days for my "new installation". What frustrates me the most is that I have been debited for this month for zero service and have had to incur additional expense buying my own data because I an working from home. This is just deplorable, how can it take 30 days to relocate me within a 5km radius from where i was! Everytime I call the call center I have to confirm my new address, how may times can it possibly take to confirm an address! this whole thing has been incredibly frustrating given the premium charged by vodacom for their services