VODACOM FIBRE RELOCATION PROBLEMS

Item: Vodacom
Rating: 1
Author: Jean D

I requested a relocation on the 11th of January 2021. It has been on a open status ever since. The relocation takes 30 days which is fine, but its been 35 days now and everytime I phone in a get the same answer from the consultants. They will escalate it which they never do. No body can give me info on when it'll happen and when I want to cancel I need to pay for 2 months plus a cancelation fee. I need the wifi for work and studies. I am paying for wifi I don't have and the customer care is not helping at all.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Feb 2021, 15:43

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Feb 2021, 15:43

Official

Best regards,

Vodacom's replyOfficial

17 Feb 2021, 11:18

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the Fibre Team responded via email and is awaiting your response.
Regards Consumer Website Team

Best regards,

Vodacom's reply17 Feb 2021, 11:18

Official

Best regards,

VODACOM FIBRE RELOCATION PROBLEMS

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