KM
Kgomotso M
1 reviews | Active since Feb 2021
22 Feb 2021, 12:20
Vodacom fibre relocation nightmare
I have never been this frustrated in my life. Vodacom fibre relocation is a nightmare, if you ever think of relocating your fibre connection forget it just get another fibre connection from another service provider.
I started with this process on the 13th of January 2021, filled and sent the form they requested. But it’s over 30 days now and no one knows how far my relocation process is.. the Vodacom fibre call centre agents are useless in providing me with any useful information they can’t even transfer me to the relocation department. I am very disappointed, and at the end of the month they want to debit my money.
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Vodacom's replyOfficial
22 Feb 2021, 13:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2021, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kgomotso M's updateReviewer Update
10 Mar 2021, 16:17Processed my foot... there is problem after problems with the activation of my connection.
I app**** for relocation on 13 of January.. till today I don’t have connections.
And you debited my money for February, while I don’t have connection.
I work and study at home but I have to buy data, while am paying for fibre that I can’t use.
I have been so patient with Vodacom because I though you were fixing my problems.. and Non of you care that you are affecting our lives and finance.
I have been calling your call center everyday after Vumatel came to connect their line but no one can help.. instead they tell me to be patient.... while I waste my hard earned money.... no one seem to know how to activate my line....
Your call centre is useless they tell me my service request is been assigned and they can’t do anything to help yet they can’t give me the number of the assigned person.
This is day light *******... please give me back my money for February and do not debit money for much.
DO NOT GO FOR VODACOM FIBRE... I am going to go to another service provider.
I app**** for relocation on 13 of January.. till today I don’t have connections.
And you debited my money for February, while I don’t have connection.
I work and study at home but I have to buy data, while am paying for fibre that I can’t use.
I have been so patient with Vodacom because I though you were fixing my problems.. and Non of you care that you are affecting our lives and finance.
I have been calling your call center everyday after Vumatel came to connect their line but no one can help.. instead they tell me to be patient.... while I waste my hard earned money.... no one seem to know how to activate my line....
Your call centre is useless they tell me my service request is been assigned and they can’t do anything to help yet they can’t give me the number of the assigned person.
This is day light *******... please give me back my money for February and do not debit money for much.
DO NOT GO FOR VODACOM FIBRE... I am going to go to another service provider.
KM
Kgomotso M's update10 Mar 2021, 16:17
Reviewer Update
Processed my foot... there is problem after problems with the activation of my connection.
I app**** for relocation on 13 of January.. till today I don’t have connections.
And you debited my money for February, while I don’t have connection.
I work and study at home but I have to buy data, while am paying for fibre that I can’t use.
I have been so patient with Vodacom because I though you were fixing my problems.. and Non of you care that you are affecting our lives and finance.
I have been calling your call center everyday after Vumatel came to connect their line but no one can help.. instead they tell me to be patient.... while I waste my hard earned money.... no one seem to know how to activate my line....
Your call centre is useless they tell me my service request is been assigned and they can’t do anything to help yet they can’t give me the number of the assigned person.
This is day light *******... please give me back my money for February and do not debit money for much.
DO NOT GO FOR VODACOM FIBRE... I am going to go to another service provider.
I app**** for relocation on 13 of January.. till today I don’t have connections.
And you debited my money for February, while I don’t have connection.
I work and study at home but I have to buy data, while am paying for fibre that I can’t use.
I have been so patient with Vodacom because I though you were fixing my problems.. and Non of you care that you are affecting our lives and finance.
I have been calling your call center everyday after Vumatel came to connect their line but no one can help.. instead they tell me to be patient.... while I waste my hard earned money.... no one seem to know how to activate my line....
Your call centre is useless they tell me my service request is been assigned and they can’t do anything to help yet they can’t give me the number of the assigned person.
This is day light *******... please give me back my money for February and do not debit money for much.
DO NOT GO FOR VODACOM FIBRE... I am going to go to another service provider.