Vodacom fibre relocation issues

I am currently facing difficulties in obtaining any updates concerning my Fibre relocation. It seems there is a mapping issue preventing the line from being transferred to the new address; however, despite my numerous calls to ***, I have yet to receive any proactive feedback. I attempted to cancel my existing fibre contract and initiate a new fibre contract, which would have been more straightforward and preferable, but I was informed that I must pay for the remainder of the term, which is illogical.

I have noticed other clients expressing their grievances on Hello Peter regarding similar delays. Consequently, I will be responsible for paying for my fibre contract at my previous address even though there will be no usage while Vodacom appears unphased as long as they continue to collect their premium.