EZ
Eckart Z
1 reviews | Active since Oct 2010
11 Jan 2023, 20:15
Vodacom fibre relocation is extremely ineffective
During recent floods we lost our house and I have been waiting 3 days for Vodacom to move an existing fibre service from point A to point B a few KM apart. Underlying VUMATEL infrastructure and ONT existing and the same at both premises. Call centre operators scratching their heads and can't explain or offer resolution. I work from home and rely on the fibre for the business.
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Vodacom's replyOfficial
12 Jan 2023, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2023, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team