Vodacom Fibre Relocation

I recently relocated and requested that Vodacom migrate my fibre line to my new location. In the process of completing the necessary forms I was advised that I can get an LTE router as an interim solution of which I also app**** for. Guess what, the service agents are now advising that I can only get the "interim" router once my line has been migrated. AMAZING RIGHT!!! Mind you I need to continue paying for the service and also purchase data (my consumption is heavy) which they will not reimburse :-)