Vodacom fibre relocation

Vodacom fibre.

Very *********** when dealing with issues/problems.

First encounter, there was a problem with the vumatel line. Unfortunately you can not call vumatel directly. Called the vodacom fibre line, after about 3 days, they logged the wrong address with vumatel, despite having my details and being my isp. Then another 3 working days to rectify the address issue. Spent about 2 to 3 hours of airtime and time attempting to rectify the issue.

Currently, i submitted a relocation request on the 16th of March. They say it takes 30 days to do a relocation which i find pathetic. The relocation request was acknowledged on the 2nd April, have supp**** the new vumatel box number but whenever i call, they have no details on the system. They ask me the details of the infrastructure in the area, my wifi router details. I ask what contract am i on? I am told my service is inactive and they are not sure. I request rebate as I have had no internet for 10 days now but am paying for the whole month, get a reply saying that relocation takes 30 days.

Please help me get out of this contract, going to a store is of no use and they give you numbers to call during the week.

Please help