HZ
Helouise Z
1 reviews | Active since Aug 2018
07 Jul 2021, 19:25
Vodacom Fibre Relocation Disaster
Fibre Relocation nightmare. Vodacom requires 30 days to relocate Fibre. Our 1st email dated 4 June have not been rep**** to or actioned. After numerous calls and emails, Vodacom has still not rep**** or returned their "I will call back later" calls. This is Frustrating as we need Iternet to work on and Vodacom Fibre. I think the most frustrating part is that their system allocates a SR number to an agent that no one can get hold of or speak to. This person doesn't respond to anyone and our daily calls to Vodacom leads to exacyly the same discussions and outcomes.
Vodacom please just do our Relocation for what we are paying for at the moment, or else you will lose our contract.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
08 Jul 2021, 08:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2021, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Jul 2021, 08:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2021, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
