Vodacom fibre relocation

We have logged a request for a fibre relocation on 1 December 2020. Until today we have not yet had any feedback. Everytime we phone we hear different stories. How long does it take to relocate a fibre line? The filled in form states 30 days. It has been more than 30 days and not even a phone call or anything. I phone the call center daily and all they say that it has not yet been assigned. How long does it take vodacom to assign a request to a technicia