MN
Marcel N
1 reviews | Active since Nov 2019
17 Sept 2020, 13:23
Vodacom fibre relocation challenge
Trying to relocate my current fibre to our new home. It is an area close by and vodacom fibre has coverage in the area. Unfortunately, I can't get through to Vodacom to assist. When I did get through, the consultant (Jason) said that it takes 30 days to relocate. I said a new account takes 7-14 days, how can an existing account take longer.
Called Metrofibre and they said that it can be done instantly as soon as vodacom gives them the go ahead. So it takes Vodacom 30 days only to send a message to Metrofibre.
I need Vodacom to assist me with the transfer within a week, or I will cancel and go to MetroFibre directly. The money you save going with Vodacom is not worth it.
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Replies (2)
Vodacom's replyOfficial
17 Sept 2020, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2020, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Marcel N's updateReviewer Update
29 Sept 2020, 10:41The above does not really help me. No one has contacted me and when I dial *** it seems that nothing is happening.
How can it take 10-14 days for a new account, but 30 days for relocation?? Vodacom staff is extremely unfriendly when you question the 30 days relocation.
I just want to speak to someone from relocation who can assist and actually provide me with actual information about the move or as a minimum explain why it takes so long to send a relocation message to MetroFibre, who can process the relocation within a day.
It feels like I am being ****med for a service that I am not receiving and it can't be relocated or cancelled. You can only speak to a consultant who basically can't help anyone.
I even tried to cancel the service and even that was unsuccesfull. Vodacom consultant would say that they emailed me the balance of account for cancellation, but yet again I receive nothing and nothing will ever move on my request.
All I want is internet in my house.
Vodacom clearly not the way to go for any new customers.
How can it take 10-14 days for a new account, but 30 days for relocation?? Vodacom staff is extremely unfriendly when you question the 30 days relocation.
I just want to speak to someone from relocation who can assist and actually provide me with actual information about the move or as a minimum explain why it takes so long to send a relocation message to MetroFibre, who can process the relocation within a day.
It feels like I am being ****med for a service that I am not receiving and it can't be relocated or cancelled. You can only speak to a consultant who basically can't help anyone.
I even tried to cancel the service and even that was unsuccesfull. Vodacom consultant would say that they emailed me the balance of account for cancellation, but yet again I receive nothing and nothing will ever move on my request.
All I want is internet in my house.
Vodacom clearly not the way to go for any new customers.
MN
Marcel N's update29 Sept 2020, 10:41
Reviewer Update
The above does not really help me. No one has contacted me and when I dial *** it seems that nothing is happening.
How can it take 10-14 days for a new account, but 30 days for relocation?? Vodacom staff is extremely unfriendly when you question the 30 days relocation.
I just want to speak to someone from relocation who can assist and actually provide me with actual information about the move or as a minimum explain why it takes so long to send a relocation message to MetroFibre, who can process the relocation within a day.
It feels like I am being ****med for a service that I am not receiving and it can't be relocated or cancelled. You can only speak to a consultant who basically can't help anyone.
I even tried to cancel the service and even that was unsuccesfull. Vodacom consultant would say that they emailed me the balance of account for cancellation, but yet again I receive nothing and nothing will ever move on my request.
All I want is internet in my house.
Vodacom clearly not the way to go for any new customers.
How can it take 10-14 days for a new account, but 30 days for relocation?? Vodacom staff is extremely unfriendly when you question the 30 days relocation.
I just want to speak to someone from relocation who can assist and actually provide me with actual information about the move or as a minimum explain why it takes so long to send a relocation message to MetroFibre, who can process the relocation within a day.
It feels like I am being ****med for a service that I am not receiving and it can't be relocated or cancelled. You can only speak to a consultant who basically can't help anyone.
I even tried to cancel the service and even that was unsuccesfull. Vodacom consultant would say that they emailed me the balance of account for cancellation, but yet again I receive nothing and nothing will ever move on my request.
All I want is internet in my house.
Vodacom clearly not the way to go for any new customers.