Vodacom - Fibre Relocation

I requested for my Vodacom Fibre line to be moved from one complex to another and not even 1 block apart. I followed the guidelines provided to me and waiting period. Waiting period expired and since then I followed-up nearly on a daily basis to the *** and customer care email addresses. Every time I get an immediate response with a read receipt, but absolutely no feedback. No feedback email, no feedback call to discuss. Currently I'm spending around R100/day on data as I'm still working from home, however I'm 100% sure come month end, Vodacom will still take their fibre package as well. I've read some of the other complaints and see every time Vodacom customer care will reply on the review, however the problem is that their customer care system is so automated that no one gets back to you.