TO
Tyron O
1 reviews | Active since Oct 2019
22 Mar 2022, 15:05
Vodacom fibre relocation appalling
If you need to relocate your already existing Fibre service, rather cancel and get a new company, it will be more painless. I have attempted relocating my service and it has gone now where for more than 40 days, with numerous calls to the call centre with varied answers and no results. It took vodacom to give a new service at my previous address in just 4 days, while I a customer of almost 3yrs plus still without even an attempt as someone communicating with me, with out me having to call the call center. Rather move to a new company it would be more painless
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Replies (4)
Vodacom's replyOfficial
23 Mar 2022, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2022, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2022, 10:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Fibre Escalations Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2022, 10:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Fibre Escalations Department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
TO
Tyron O's updateReviewer Update
30 Mar 2022, 14:25Good day
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
TO
Tyron O's update30 Mar 2022, 14:25
Reviewer Update
Good day
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
TO
Tyron O's updateReviewer Update
30 Mar 2022, 14:27 Good day
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
TO
Tyron O's update30 Mar 2022, 14:27
Reviewer Update
Good day
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).
This is getting out of hand, after my cancellation, I now have a new Sales Order SO*** emailed to me after I have requested to have this service cancelled with an SR *** . The level of confusion in your very large company is extremely shocking. Please can this be resolved because I do not want to go on paying for a service which was disconnected on the 24th of February and have not had internet since (So technically I am still being billed for a service I dont have and have to buy data at Vodacom's exorbitant prices, so win win for Vodacom).