KM
Khanyisile M
1 reviews | Active since Oct 2017
29 Apr 2021, 15:31
Vodacom Fibre Relocation a ****!!
I requested a Fibre relocation in February and nothing has been done regarding this to date. The level of incompetence from Vodacom agents is unfathomable. I've called in numerous times and none of them can resolve this issue. I've been paying for this service for months now. They can't even get me a LTE device while they deal with their incompetence.
It's frustrating that I must pay for Fibre and still buy data bundles! Why are you taking my money for a service you're not rendering??
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Vodacom's replyOfficial
30 Apr 2021, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Khanyisile M's updateReviewer Update
09 May 2021, 11:27I booked my installation for the 5th May and the technician did not show up for the installation. I called in and still wasn’t assisted. The ineptitude of your agents is extremely disappointing.
KM
Khanyisile M's update09 May 2021, 11:27
Reviewer Update
I booked my installation for the 5th May and the technician did not show up for the installation. I called in and still wasn’t assisted. The ineptitude of your agents is extremely disappointing.