vodacom fibre relocation

Absolutely useless. We have been waiting 40 days without any luck for vodacom to relocate my fibre. I keep on phoning and are told by vodacom that they cant get any information on the status of the relocation and that they will follow up but never get any feedback. Seems you only get good service from vodacom when you are a new customer !!! I am paying for a service that I am not able to use and the vodacom staff cant tell me how long it would take