Vodacom Fibre Relocation

Absolutely ********** service. Been waiting for weeks to get my fibre relocated. I moved down the road to a house on the same Metrofibre network, with an optimal network point and fibre box already available. Call Centre is absolutely useless, they can't give any progress except to say that its in progress and they will send an email to the technician and he/she will get back to me within 24 hours. Some of them even say that it takes 30 days and I must only start calling them after 30days, the nerve!!!!! . To top it off, they have sennt me a nice bill for fibre for the month in which they are giving me no service. When I signed up initially they were quick to come and install and connect, less than a week , I am really disappointed about how they have handled the relocation. Their Call Centre logic is pathetic, how can you have a call Centre where the personnel are unable to actually assist you and they say they can't give you the details of the person who actually can help and they can't copy you in the supposed email to them.