Vodacom fibre relocation

I have been struggling with Vodacom to get my fibre relocation done thats in the very same complex just a different unit

they have advised me that there is a 30 day waiting period(which i catered for) and thereafter they will send someone to do the relocation, i spoke to a Michael but cannot reach him nor their contact number ***

its been more than 40 days now, no consultant has even contacted me to make the necessary arrangements yet I am paying my full monthly subscription

biggest mistake i made was going to vodacom for fibre but while im still with you guys i need this resolved ASAP!