Vodacom fibre relocation

Good day. We have logged a request for a fibre relocation on 1 December 2020. Until today we have not yet had any feedback. Everytime we phone we hear different stories. How long does it take to relocate a fibre line? SR***. Got a sales order number 12.01 but still no contact from vodacom. when will I get an appointment? I have a friend who lives 5 houses from me logged a request on 2 January. She got an appointment scheduled. It's been a month and 18 days an no appointment? How does that work?