MV
Masixole V

1 reviews | Active since Aug 2014

30 Jul 2021, 15:22

Vodacom Fibre Relocation

I have experienced the worst possible assistance with relocating my Fibre line. I logged a call on the 28th of June 2021, today is the 30th of July 2021 and my Fibre line has yet to activated. I have logged a number of SR's(which were closed with no updates given), I have contacted their agents multiple times(who give me a different story every single time) I would not suggest anyone to use Vodacom Fibre. Let me see what other hassles I'm going to get when trying to cancel, because the service is pathetic.

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2021, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team