Vodacom Fibre Relocation

Item: Vodacom
Rating: 1
Author: Andrew H

I have been trying to relocate my Vodacom Fibre to my new flat and have waited over a month for them to do anything. I have phoned everyday since the 14th of January and nobody can tell me why they haven't come yet. Multiple consultants have told me they will phone me back and nothing. Should i just cancel my fibre because i have paid for January and haven't been able to use my WiFi. Absolute *******s. Customer service is non-existent

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Replies (1)

Vodacom's replyOfficial

28 Jan 2020, 10:46

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Jan 2020, 10:46

Official