TS
Terence S

1 reviews | Active since Dec 2018

18 Jan 2019, 22:10

Vodacom Fibre Relocation

Vodacom Fibre Relocation, 2 months and not any closer to relocating my service

I logged a request to relocate my fibre on 25th November SR181 ********** 58

Followed up 5th Dec SR181 ********** 57

On 28th Dec logged a Hello Peter complaint : https://www.hellopeter.com/vodacom/reviews/vodacom-fibre-relocation- **********

Service request for cancellation logged 8th Jan 2019 = SR190 ********** 89

All the while Vodacom continue to bill me R1300 per month for a service I cannot access for going on two months now

The last Hello Peter they promised someone from management would call - no one called

I predict the exact same result...

0
Replies (1)
Vodacom
Vodacom's reply19 Jan 2019, 10:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team