TS
Terence S
1 reviews | Active since Dec 2018
18 Jan 2019, 22:10
Vodacom Fibre Relocation
Vodacom Fibre Relocation, 2 months and not any closer to relocating my service
I logged a request to relocate my fibre on 25th November SR181 ********** 58
Followed up 5th Dec SR181 ********** 57
On 28th Dec logged a Hello Peter complaint : https://www.hellopeter.com/vodacom/reviews/vodacom-fibre-relocation- **********
Service request for cancellation logged 8th Jan 2019 = SR190 ********** 89
All the while Vodacom continue to bill me R1300 per month for a service I cannot access for going on two months now
The last Hello Peter they promised someone from management would call - no one called
I predict the exact same result...
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Replies (1)0
Replies (1)Vodacom's replyOfficial
19 Jan 2019, 10:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2019, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
