TS
Terence S
1 reviews | Active since Dec 2018
28 Dec 2018, 10:15
Vodacom Fibre relocation
I called ********** around October to ask about relocating my Fibre line, they told me to call in the week that I move
I called on the 25th November to give notice for the 30th November, they told me that it takes 30 days
I called on the 21st December, they told me it had been transferred to a lady on leave.
I called on 28th December they tell me it takes 30 working days
Sarica Booysen the manager wants to hand over to another department
I've received zero feedback from Vodacom in 33 days, when I call I receive a different version of the policy.
Cancel my line Vodacom
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Dec 2018, 10:39 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2018, 10:39
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TS
Terence S's updateReviewer Update
31 Dec 2018, 15:00Dear Vodacom,
You promised to call me, yet I have not received any feedback or calls.
Cancel my line Vodacom
TS
Terence S's update31 Dec 2018, 15:00
Reviewer Update
Dear Vodacom,
You promised to call me, yet I have not received any feedback or calls.
Cancel my line Vodacom
TS
Terence S's updateReviewer Update
02 Jan 2019, 09:09Still no call or feedback
TS
Terence S's update02 Jan 2019, 09:09
Reviewer Update
Still no call or feedback
Vodacom's replyOfficial
29 Jan 2019, 13:32Dear Terence,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that an agent from our Fibre team has already made contact with you regarding your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that an agent from our Fibre team has already made contact with you regarding your query. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply29 Jan 2019, 13:32
Official
Dear Terence,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that an agent from our Fibre team has already made contact with you regarding your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that an agent from our Fibre team has already made contact with you regarding your query. Regards Consumer Website Team(SA)
Best regards,