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Eric N
1 reviews | Active since Nov 2018
19 Nov 2018, 14:13
Vodacom fibre relocation
I have for the past 30 days tried to relocate my fibre line. Today i get an email that my vetting has been declined. SO181 ********** 28. The inconvinience now means i have to pay for the line that was not relocated plus i cannot have a new line on top of this i am liable for payment.
Can someone from vodacom atleast do their work and come uninstal your fiber. For future reference please be HONEST with your customers especially the previously loyal ones.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2018, 14:14 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Nov 2018, 14:14
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2018, 11:24Good Day,
Kindly note that our records indicate that your query was addressed by the Fibre department and feedback was provided.
Should you require any additional information, please contact them directly on ***.
Regards
Vodacom Consumer Website Team
Kindly note that our records indicate that your query was addressed by the Fibre department and feedback was provided.
Should you require any additional information, please contact them directly on ***.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 11:24
Official
Good Day,
Kindly note that our records indicate that your query was addressed by the Fibre department and feedback was provided.
Should you require any additional information, please contact them directly on ***.
Regards
Vodacom Consumer Website Team
Kindly note that our records indicate that your query was addressed by the Fibre department and feedback was provided.
Should you require any additional information, please contact them directly on ***.
Regards
Vodacom Consumer Website Team
Best regards,