Vodacom Fibre Relocation

Relocation Form was sent on the 9th October well aware that it takes a month for the relocation to take place. Service Request was opened on the 9th October. Called in 3 times since the 11 October and was told the necessary managers and team leaders will contact me, to date no communication at all. I called again this morning and was told that feedback will be Given to me once the relocation team gets back to the service advisor and no promises can be made on whether that will be today or in the week. I am about to lose my job due to the individuals who cannot seem to do their jobs correctly or lack customer service in totality.