Vodacom fibre Relocation

I have been a Vodacom fibre customer since 2017 and have had no problem until the end of Sept 2020 when I requested a relocation in the same Estate and I was given an Serv Request number (***). I phoned 2wks later to check the status and I was told they have a backlog and also that my order had been canceled since it was a duplicate. A new request had to be loaded SR***, placed in a queue again, in the mean time debt orders are going thru, since then every week i phone, and was told the relocation dept will get back to u. Today 11 Nov 2020 I phoned as usual to check progress and was told that the service request had been canceled and that i should log another one. I am so extremely angry and immediately request they cancel the account (SR***), I can’t get answers from Vodacom, i have spoken to this call centre which i think it’s super useless, the liked of Vika Mgobozi, Ziyanda Maske, Amanda, Lizel Delpoort, Kgosi, Tareen Siyaya, Tashe all without any help. I honestly feel Vodacom is busy chasing new clients and do not care about the existing clients, while on that i leant Vodacom has a lot of sub contractors that does all the new installations which i think they do a great job but for all relocations they use their internal technicians that are as inefficient as they come, appalling service, VODACOM i need answers!!!!