Vodacom Fibre Relocation

Absolutely by far the worst experience with vodacom about my relocation we are going on almost 2 months now and every time we phone in there is a different answer yet nothing is being done we did everything by the book according to their terms and conditions and still nothing.The reason im writing this is because of covid-19 we have to work from home and how do I do it if I dont have internet connection so its been almost 2 months with no income