Vodacom Fibre Relocation

I have requested for fibre relocation on 27 February 2021 and this has not been done yet. It is now 06 May 2021. I call Vodacom Fibre almost daily and I get similar response: "I have escalated this matter to my superiors to expedite". On top of that, I am billed for these past months that I didn't have Fibre. The collections department keeps sending me emails and calling me asking me when am I going to pay. Terrible experience this is.