Vodacom fibre reloaction is disgusting

Its been over a month since I have app**** for vodacom to relocate my fibre. The worst part is that its within the same complex. The service i have gotten from vodacom fibre even though they have debited my account and still charge me for the service is really disgusting. I spoke to one of their consultants and I was promised that the matter will be escalated and still after 2 day of been promised that they will come back to me I still cant get anyone to take responsibility. I am very disgusted right now with their service .