Vodacom Fibre refuses to look in to intermitted connectivity problems.

We are experiencing extremely unstable internet connection for over a month now. And Vodacom is refusing to even look in to the matter.

We haven't had 3 straight hours of uninterrupted internet connection over the past weeks, and sometimes the outages last 12+ hours.

Our neighbors also have Fibre with Vodacom, so we know it is no a regional problem.

One would think reporting the issue will put you on track to have the issue resolved, but 7 (and counting) conversations with Fibre support has done nothing but frustrate us.

Every time we explain to the person that this is a recurring issue, but they repeatedly insist that another "firmware update" will resolve the issue, and that they will "monitor" our connection. How many more weeks do you need to "monitor" our connection before you acknowledge the intermitted dysconnectivity!

I insisted that they escalate the issue, for a technician to look at the problem, but at the exact moment that the technician received the ticket, the system told him that we are connected, and he proceeded to close the ticket, despite me SPECIFICALLY stating that this is a recurring issue. I then had to spend another 40 min on the phone (another "firmware update" later) just to convince them to log another ticket, and so far it looks like they have done the exact same thing. I have included the reference number for the latest ticket. Vodacom PLEASE follow up on this ticket, because if it was closed once again I am ready to fight someone.

We have a 2 contract, but if Vodacom is not able to (or refuses to) uphold their side of the contract they can not keep collecting our money for a service that we are clearly not receiving.