Vodacom fibre - quick to take orders but unacceptable in service delivery

Item: Vodacom
Rating: 1
Author: ezollner E

I ordered fibre services a few weeks ago in Henley on Klip. Vodacom promised to get back to me with a target installtion date. I have not heard any feedback for weeks now and there is no proper way to engage with anyone to find out when the installation will take place.

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Replies (1)

Vodacom's replyOfficial

11 Dec 2020, 07:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Dec 2020, 07:14

Official