Vodacom fibre provider - ALL BUSINESSES STEAR CLEAR, NO SERVICE

This is a warning to all companies in the Durban area considering Vodacom as your fibre provider.

We are an accounting firm in the Yellowwood Park area, our fibre has been down since Saturday. We logged a call on Saturday to have a technician come out and have a look at the problem and was told there is a 24 - 72 hour turnaround time on faults. When we phoned back on Monday morning to follow up, Vodacom said no the turnaround time only includes weekdays the turnaround time actually only started Monday morning, they have a technician booked for Wednesday morning at 10.

Now it's Wednesday almost 3 hours after the technician is supposed to have been here and there's been no one here, Vodacom says they tried to contact their technician but they're not sure where he is they'll send out another technician.

Is your 72 hour turnaround starting then again?? How are we supposed to run a business with this type of service? We have workman's comp and SARS deadlines to comply with, will Vodacom send us a technician to catch up on all our clients outstanding returns before the deadline end of May??

PSA PLEASE STEAR CLEAR ALL BUSINESSES, you can't run a business with this type of service and Vodacom clearly cannot care less.