FP
Ferdre P
1 reviews | Active since May 2012
03 Aug 2020, 16:40
Vodacom Fibre Promotion - Stay far away_!!!
Bad Experience - Avoid at all Costs!!!
Do not fall for any promotions from Vodacom, they use it to get you hooked and make your life difficult, should you want to cancel or move to another service provider.
This even on a month-to-month contract, which should be considered the safe option.
It's taking now more than two weeks to resolve an incorrect billing matter, which resulted in line suspension - No follow up or feedback unless you call them yourself three times a day to enquire.
To think I was even prepared to have an additional debit order go off my account, just in order to have the matter resloved.
Utterly disgusted by the service!!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Aug 2020, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Aug 2020, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
