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Sue O
1 reviews | Active since Jun 2011
02 Mar 2021, 11:20
Vodacom fibre - promises not kept
I signed up for Vodacom fibre the first week of February 2021 and was promised installation within 7-21 days. A technician came out and said they needed to get some other installer to come out first. When I queried with vodacom they were just as confused as me. Its now a month later and I still don't have fibre and nobody at vodacom seems to know when they will be installing.
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Vodacom's replyOfficial
02 Mar 2021, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sue O's updateReviewer Update
09 Mar 2021, 12:14After a week of no concrete feedback, we are finally told vumatel must come out to install first and vodacom has TODAY placed the order with them, weeks after this feedback was given. To add insult to injury, the social media agent said that we must call vumatel ourselves to get a turnaroubd time. So, I still have no fibre, no turnaround time, no proper answers from Vodacom, no meaningful solutions or apology. Absolutely disgusting service.
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Sue O's update09 Mar 2021, 12:14
Reviewer Update
After a week of no concrete feedback, we are finally told vumatel must come out to install first and vodacom has TODAY placed the order with them, weeks after this feedback was given. To add insult to injury, the social media agent said that we must call vumatel ourselves to get a turnaroubd time. So, I still have no fibre, no turnaround time, no proper answers from Vodacom, no meaningful solutions or apology. Absolutely disgusting service.