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Thevan P
1 reviews | Active since Aug 2019
25 Sept 2021, 09:34
Vodacom Fibre promises but no delivery - think this should go public.
Subsequent to the response received on 2021.09.21, no consultant has responded. Today is day 9 without fibre. Technicians came out 2021.09.23 and left, fibre still not working. I called customer service and was told that they will escalate, not sure what escalation process this is but to date, nothing has been escalated. I was just told that sorry, you will not have fibre for the whole long weekend. I pay my fibre monthly without issues and it is not cheap but when it comes to service, there is no balance. This borders on being pure negligence and incompetence across the board.
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Replies (2)
Vodacom's replyOfficial
25 Sept 2021, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Sept 2021, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TP
Thevan P's updateReviewer Update
25 Sept 2021, 11:56This reply is exactly copy and paste of the last one received. 4 days have passed and I have not received the consultant call from the initial complaint!!!!
TP
Thevan P's update25 Sept 2021, 11:56
Reviewer Update
This reply is exactly copy and paste of the last one received. 4 days have passed and I have not received the consultant call from the initial complaint!!!!