Vodacom Fibre Processes and Customer Service terrible

I app**** for a relocation in July and Vodacom cut off my internet connection the next day which they did not advise me on. I waited for about 5 days until it was reconnected and every call centre agent you speak to do not know their process.

I then advised Vodacom that I wanted the relocation cancelled soon after as I wasnt ready to move and i was seeking an alternative service provider. I was assured that it was but it actually wasn't as my internet connection at my current address was cut off again due to this and installed at the address that I was not living at. It's been more than a week and after speaking to a few call center agents, still nothing but I have been educated on their processes better than their own employees on a process that makes absolutely no sense. There has been a gentleman who has been helping me and assisting me for 2 days now so am holding my breath until I see that internet connection light not flash continuously on the box.

The service received is insanely bad and not sure how the turn around times to resolve issues take so long, yet the highly frustrated customer is still paying for the service! I have been cut off twice within a space of 1 month.

I would not recommend using Vodacom Fibre to anyone as there are many service providers out there that will provide a much better service despite being a small company.