sS
stefan S

1 reviews | Active since Jul 2016

22 Feb 2019, 09:23

Vodacom Fibre process full of empty promises and a waist of time

No one bothers to get back to a person.

Vodacom interim solution switched off before fibre was active and ready, leaving me without internet for 2 days already.

I have had to call Vodacom Fibre numerous times, receiving mixed messages and no one is able to give me a straight answer as to what is going on and how long i will still be without internet?

Why offer me an interim solution if it gets switched off before the fibre line is active or working?

I am having the worst experience ever and i am really considering changing providers and cancelling with Vodacom as the service received had been absolutely disgusting.

Very poor service from South Africa's leading network.

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2019, 11:07
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
sS
stefan S's update22 Feb 2019, 16:10
Reviewer Update
This is a joke seriously....