Vodacom fibre pricing

At the beginning of the year I moved into a new complex with Vodacom fibre installed. I signed up for Vodacom fibre with 10mb line uncapped for R800 p/m and I chose the option which I could cancel anytime with a higher installation fee.

2 months down the line Vodacom fibre decreases their price to R550 p/m for the same package.

I called Vodacom fibre on the 13/4/2018 for the first time to lodge this issue that I would like to switch over to the new pricing... I live in Jhb and vodacom fibre customer service is in cpt... after which I have been told I will be contacted and this issue has been lodged.

I have called on a numerous occasions (it’s all on their system as each time I call the consultant takes 5 mins to read the whole story again) and unfortunately they tell me the same thing - that they will contact their manager or whatever an will get in contact with me... 2 months later Vodacom calls... asking to sign me up for the new pricing...

The new consultant was very efficient in asking me to sign an new contract... and saying it’s the new package pricing... and for a second I thought Vodacom is actually doing something... i was already upset that things had to take this long to get resolved but I though let me leave it as at least something is getting done...

Only to find out now that it was a total new seperate contract and the consult did not give a damn about my old contract but just to sign a new contract for me...

Another consultant called me again to ask for installation of Vodacom fibre... I told the consultant the story that I already have Vodacom fibre installed and I would simply like to switch over to the new decreases pricing... she told me I just needed to send her the details of my router and she will sort it out...

I was really happy that it was going to be sorted out and was going to let this whole issue go... however I wake up this morning receiving a sms from Vodacom that my fibre bill is still the same amount at R800...

I give up on calling Vodacom fibre customer service because I know they don’t really care and they re going to tell me the same thing that I will be contacted...

My last hope is with hellopeter and maybe vodacom will take their service a little more serious...