VODACOM FIBRE PRICES

In the beginning of July an agent of Vodacom, Sajjaad Abrahams, visited my home with regard to fibre installation. I confirmed that I already have been using Vodacom for fibre for a number of years already, although through Vumatel. He informed me that Vodacom will be taking over all the contracts. Querying about my line speed I confirmed that I was still using the first installation of fibre. He said that they can upgrade my line speed with a faster router and assured me that it will not include any price increase. I asked him if he was absolutely sure about this as I am a widow and pensioner and could not afford a higher premium. He rep**** with confidence that I would not pay more monthly. This, however, is totally not true. I received the router within the next couple of days but had to install it myself with no assistance of anyone or any installation information in the box. After a week or so I received a call from Vodacom asking if I was indeed using the router as they were not able to trace it on their side. I realized then that I installed it incorrectly and adjusted that. With the next account a saw all the extra costs, but assumed that this was due to the fact that I was using it for a month and a half so did not think anything about this. Now, however, I realized that I am paying more than double my previous premium. Where I was previously paying R549, I am now paying R1308! This is actually an increase of R759!! This is absolutely ridiculous and it is useless to try and call them. I would like an answer to this. They have upgraded me to a business account for which I have no use as it is just for normal household usage. We started using Vodacom since the beginning of cellphones, but I am now seriously considering looking elsewhere.