SC
Srikanth C

1 reviews | Active since Oct 2013

14 Aug 2018, 23:16

Vodacom Fibre - Price **************

Good Day,

Its been one of the worst experience with Vodacom Fibre. We used to have Evotel connection, which is taken over by Vodacom.

Account number: I ********** -7 It recently came to my notice that i am paying lot more for 10MBPS line when compared to my neighbors in same complex. My neighbours pay 400 approx, i am paying 604. Now suddenly i had received communication that my discount period is finished and have to pay 1007 ZAR for the same service but my neighbors still pays same 400.

I have discussed this with vodacom customer care regarding the same. 1. They say they will call me, but never got call back regarding my problem. 2. Vodacom sales person comes to complex and offers new connection of double speed i.e 20 MBPS @ 670 ZAR. So i have called the customer care to upgrade to get this offer, but its been almost a month still the case is pending. Sales Order # SO180 ********** 99

This has resulted me in paying extra 200 ZAR until 1st Aug 2018. now its 600 ZAR extra from Sep 1st.

Request your attention.

Thanks Sri ********** 712

0
Replies (2)
Vodacom
Vodacom's reply15 Aug 2018, 08:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SC
Srikanth C's update27 Sept 2018, 09:53
Reviewer Update
Thank you, I have been contacted and resolved the speed, but now they have charged twice for the same month, have raised service request with Vodacom (SR180 ********** 13), its now 20 days but still its not been addressed. Is this the correct forum to discuss such issues, please suggest. Thanks Sri ********** 157