Vodacom Fibre Potchefstroom Service failure

We have been using vodacom fibre since 2020 and we have attepmted since October 2021 to have the line moved inside our premises, and to upgrade to a newer and better data package. Despite numerous calls and e mails we also visted a local vadacom store to apply for help in person. No Joy !There are four individuals working from this data line, which makes this problem extra painfull.