Vodacom Fibre Poor Support Process

Dear Vodacom Team,

I called Vodacom Fibre at approximately 8:00am on Monday, 26th January, to log a query regarding my line, which is currently not working. I explained that I work from home and would appreciate my issue being prioritised. At that time, I was advised that the turnaround time would be 24–48 hours.

I also emphasised that without fibre, I am unable to work. It is now almost 4:00pm on Tuesday, 27th January, and I have still not received a follow-up call. I additionally explained that I will be away on the 28th and 29th, and called again to request prioritisation around this.

Unfortunately, it seems that Vodacom only responds to my queries via this platform. Given the downtime I have experienced, I would like to request a discount or adjustment on my bill for the affected period.

I would appreciate your prompt response and resolution.