Vodacom Fibre - Poor Service - Unhappy Customer

I haven’t had internet for 17 days. The last I had internet was on the 9th of March 2023, as you can imagine my frustration with working from home and not having internet. I have been very patient.

I have been calling the fibre department since Friday the 10th to get this sorted and no one could help, On Monday I was advised via sms that a ticket was logged with Vumatel. I called on Monday 13 March and couldn't get an ETA, only on Tuesday 14 March that my line was deleted from the vumatel, and I was surprised because my account is up to date. I was told that the issue was with vumatel and it's just a case of reconnecting. To be honest I have a contract with Vodacom and not vumatel so whatever the issue should have been sorted between them it takes forever just to reconnect. I cancelled my contract on the 15th and to this day I still don't have internet, I am serving notice without internet.

I spoke to Heather on the 16th of March who advised that my cancellation has been processed and I should have internet restored during the notice period. Today is the 26th of March. I still don't have internet and I can't even get it from any other provider. I get different responses every time I call on Monday 20 March I spoke to 2 of you agents in the fibre technical department one said because i cancelled my contract all service requests that were logged where null and void the second one said my internet should be restored and will check with the vumatel technician and will call me back in 30 min its been almost 6days and no call.

I sent and e-mail to the fibre department trying to get clarity on whether i will ever get internet restored, never got a response and the service request was closed last night.

At this point I am defeated and tired of calling, can I just get confirmation that I will not have internet for the rest of my notice period and that I will only be charged for the 9 days that i had internet in March. Please confirm so that i can stop bothering you with calls everyday. I know i am just one customer and my complain probably doesn't matter as you such a big company