Vodacom Fibre - Poor Service, Slow installation of Fibre

Item: Vodacom
Rating: 1
Author: Marius B

I have signed up for Vodacom Fibre on the 17th of March 2021; and have received the router. However the fibre connection has not been resolved. It is approx. 54 calendar days since I have signed up.

Today I contacted the Vodacom Fibre hotline and have been advised that I am still in my waiting period of 21 days and only 8 days has lapsed? Seems strange that Vodacom would reset the waiting period without being informed.

I have been with Vodacom for 12 years, and have not had any issues until I decided to get Vodacom Fibre. At this rate I am considering other service providers.

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Replies (1)

Vodacom's replyOfficial

10 May 2021, 12:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 May 2021, 12:13

Official