VODACOM fibre - POOR service once again!

This is my THIRD report on Vodacom fibre service in less than a year, and once AGAIN they have failed dismally to provide an acceptable service on their fibre connection. I have been without an internet connection since Thursday, 3 August 2023, at around 10h00. I reported the problem at 12h04 and spent 24 minutes on the line. The lady was very friendly, said it could be a problem in the area, sis not give me an SR number and promised to call me back later in the afternoon. I am still waiting for the call. At 17h04 I reported the problem again, after verifying that nobody else in our estate is experiencing an outage. After spending 19 minutes on the line, I was provided with a reference number (SR***) saying it will take 24 to 48 hours to be resolve the problem! On Friday evening I called twice. The first time I spent 10 minutes holding while the person looked into the problem and the line was disconnected. The second time at 18H08, I spent another 18 minutes on the line while the person also looked into the problem. He then informed me it will take 24 to 72 hours to be resolved, but promised to send me an email, so that I can communicate with him, when doing an inquiry. I am still waiting for the email!. On 6 Aug at 07H09, I reported the problem AGAIN and spent another 18 minutes on the line. This time a very friendly lady on the line, apologising and promising to escalate the matter and send me an email. She also said that someone phoned me on 4 August, however there are NO missed calls on my phone. Neither have I received an SMS, WhatsApp message or email. Once again NOTHING has happened after the phone call and I am STILL WAITING for the email. It is now almost 96 HOURS being WITHOUT INTERNET / SERVICE, which I pay for each month, after spending an 89 minutes on the line, using my MTN line to report Vodacom's POOR SERVICE, and ABSOLUTELY NOTHING has happened. THIS IS A SHAME VODACOM!!! I cannot wait for my contract to come to an end!