Vodacom Fibre = poor service. No fast reliable internet.

Vodacom Fibre: Your call centre has asked me to be patient and I have been. For more than a week now our service has been either nonexistent or marginal at best. I can’t speak to anyone with any decision-making ability, just to the call centre agent or maybe their manager, but neither is able or willing to provide an explanation, let alone sort out the problem.

You advertise “fast, reliable internet” but in the last three years it has not been that.

I don’t want credit on my invoice, I want the service offered and paid for. I want to speak to someone who is able to give me an explanation and who can solve my problem. Should we organise marches to your office, or what? What do we as customers have to do?

In the meen time.... I’m busy working to try and pay for all the extra mobile data I have to buy.