Vodacom Fibre poor service delivery

Item: Vodacom
Rating: 1
Author: Renesh S

I have app**** for Fibre on the 14 December 2021 and to date, a month later, I have had no resolution. Despite my almost daily follow ups I have not had a single feedback on the completion of the installation.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Jan 2022, 07:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Jan 2022, 07:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Renesh S's updateReviewer Update

13 Jan 2022, 12:34

I would have thought that with a complaint it would have been given highest priority but it does not seem that Vodacom cares as they say. I have not yet received a call as promised.

Renesh S's update13 Jan 2022, 12:34

Reviewer Update

I would have thought that with a complaint it would have been given highest priority but it does not seem that Vodacom cares as they say. I have not yet received a call as promised.