MM
Musandiwa M
1 reviews | Active since Jul 2018
20 Jan 2022, 12:09
Vodacom Fibre Poor Service Delivery
I have made numerous calls to Vodacom regarding my Fibre installation which was done on the 13th of January 2022 where the technicians couldn't get the internet to work. I logged a Service Request "SR***" on the 13th of January 2022, the ticket was assigned to a technician and was escalated to managers a number of times, till today I have not received a single phone call from Vodacom and the device is just sitting here with no internet. I wouldn't recommend Vodacom Fibre to anyone and feel like packing up the device and dropping it off at the nearest Vodacom store. I will not pay for a service that never worked to begin with.
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Replies (2)
Vodacom's replyOfficial
20 Jan 2022, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Jan 2022, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Musandiwa M's updateReviewer Update
21 Jan 2022, 15:55Vodacom technicians will still give you a call 30 minutes before your appointment asking you if they can reschedule an appointment that was scheduled for today @ 16:00 to tomorrow @16:00...does this mean I have to reschedule all my personal appointments just to accomodate a technician who might not come through... they will feed you stories on how the technician had to go attend a serious issue where the technicians team needs the technicians assistance...this tells me that as a customer I am not important...you guys are one *********** team :(
MM
Musandiwa M's update21 Jan 2022, 15:55
Reviewer Update
Vodacom technicians will still give you a call 30 minutes before your appointment asking you if they can reschedule an appointment that was scheduled for today @ 16:00 to tomorrow @16:00...does this mean I have to reschedule all my personal appointments just to accomodate a technician who might not come through... they will feed you stories on how the technician had to go attend a serious issue where the technicians team needs the technicians assistance...this tells me that as a customer I am not important...you guys are one *********** team :(