Vodacom Fibre Poor Service

Nkosiyezwe Makhanya

I logged a call for connection lost on the 24th of June 2022 after load shedding. I have been everyday since to follow up on the call without any success of reconnection. Even when I requested escalation to Contact Centre Manager all agents who were assisted refused to direct me. I further requested direct connection to their service provider Nokia to directly follow up on the request but they said they not allowed to connect me directly. It has been 10 days without any fibre connection which I am paying R1000 p/m for. The service is unbelievably terrible. Extremely dissapointed at Vodacom for such a huge organisation. They just do not take their customers seriously. Definely not renewing my contract with them neither will I recommend anyone to take Vodacom Fibre option. Their service is horrible.

***-070396