Vodacom Fibre poor service

I app**** for Fibre because it was preferred provider in my complex. I booked installation date and no one arrived on said day and no calls. I called call centre and was given 3 different sets of information. On the last call was informed they need to log a service request. I have been without internet for a week now despite already having fibre access into the house. Really it can't be this hard to set up and deliver to your promises and educate your staff on procedures. I work from home so have had to spend a fortune on data! All because of your incompetence. I now have no idea when the set up will be done, and not one staff member can assist or advise?! How is this treating your customers fairly?