MT
Matshediso T

1 reviews | Active since Apr 2023

05 Jan 2026, 07:08

Vodacom fibre Poor Service

I previously complained regarding my frivre contract not activated. The guy for vodacom hello Peter called and after 2 days, some guy called claiming to activate my contract gave me the oder number SO*** Thought my trauma was over but only the beginning. My order included 40 gig sim card, so I tried to use the Sim but said 0Gigs. Called vodacom several times, and they told methat the gigs are reflecting from their side, I got tired and stopped raising this issue. On the 27th December 2025 I checked my billing statement which indicated the money not on the new contract, I called requesting to speak with the manager and the other guy make me on line around 20 minutes, indicating that he is sending tthe query to the manager, even as I write, no feedback. Mind u the contract was first initiated on the 20 November 2025. And had to come here in mid December 2025 for that guy to act as if it has been activated while not. Vodacom Fibre is the poorest service provider i came across. If they see that my order is not completed, who checks that , and this order is long overdue.

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2026, 07:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team